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Terms of Service — Superpal

Draft prepared for legal review. This document is structured for an EU/Lithuania-based provider of an autonomous AI agent that takes real actions on connected customer systems and charges for usage. It is not legal advice. Before relying on it, have a Lithuanian/EU technology lawyer review it — in particular the data-protection, billing/tax, liability, and consumer-law sections. A separate Data Processing Agreement (DPA) still needs to be drafted (see Section 11).

Last updated: June 21, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) form a legally binding agreement between you and Agentic Labs, UAB (company code 307629422, VAT LT100020129713, registered at Sodų g. 15-13, LT-01313 Vilnius, Lithuania) (“we”, “us”, “our”, or “Superpal”), governing your access to and use of the Superpal platform, including the Slack and (when available) Microsoft Teams applications, the dashboards, and all related features and services (the “Service”).

By installing the Superpal application, creating an account, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

Business use only. The Service is offered solely for use by businesses and organizations and the individuals acting on their behalf. It is not intended for consumers (individuals acting outside their trade, business, or profession). By using the Service you confirm that you are using it for business purposes. Where mandatory consumer-protection law nonetheless applies to you, nothing in these Terms limits any rights you cannot waive under that law.

2. Description of the Service

Superpal is an AI digital employee that operates inside your workplace communication platform (Slack, with Microsoft Teams to follow). Once installed, it can read messages in channels and direct messages where it is invited or mentioned, connect to third-party tools, conduct research, generate documents and reports, and execute real tasks and actions on your behalf through connected services.

Key aspects of the Service include:

  • Workspace integration. The Service connects to your workspace via OAuth and platform APIs and processes the messages, threads, and context where it is invited or mentioned, as further described in our Privacy Policy.
  • AI-powered assistance and autonomous operation. The Service uses large language models and other AI systems (including third-party AI providers) to interpret requests and act on them. Depending on your configuration, some actions execute automatically, some after notifying you, and some only after explicit human approval (see Section 6).
  • Third-party integrations. The Service can connect to a wide range of third-party platforms and tools. Each connection requires your authorization (via OAuth or API key) and is governed by that platform’s own terms.
  • Usage-based and subscription billing. The Service is provided on paid plans measured in prepaid credits, as described in Section 9.

We may add, change, or discontinue features at any time, as described in Section 14.

3. Eligibility and Authority

You must be at least 18 years old (or the age of majority in your jurisdiction, if higher). By using the Service you represent and warrant that you meet this requirement and that, where you act for an organization, you have authority to bind that organization to these Terms. In these Terms, “you” includes that organization.

4. Accounts, Workspace Installation, and Security

  • Installation authority. You represent that you are authorized to install applications in your workspace and to grant the Service the permissions it requests.
  • Account security. You are responsible for safeguarding your account, your workspace, and any connected third-party credentials, and for all activity that occurs under your account or workspace.
  • Authorized users. You are responsible for ensuring that only authorized members of your organization interact with the Service, and for their compliance with these Terms.
  • Notification. You must notify us promptly at support@superpal.ai of any unauthorized access or use.
  • Verification. Onboarding may require identity and phone verification. You agree to provide accurate information and not to circumvent eligibility, verification, or usage controls.

5. Connected Accounts and Integrations

  • Authorization to connect. When you connect a third-party account or tool, you represent that you are authorized by your organization and, where relevant, by the account owner, to do so and to grant the requested scopes.
  • Sharing scope is your choice. You control whether a connected integration is private to the connecting user or shared with other workspace members. You are responsible for the sharing scope you select and for the resulting access to data and actions it enables. Where you make an integration available to others, authorized members may use it through the Service, and actions may execute using the connected account’s permissions.
  • Third-party terms. Your use of each connected platform remains subject to that platform’s terms and policies. You are responsible for ensuring that actions performed through the Service comply with those terms.
  • Revocation. You are responsible for promptly updating or revoking connections, permissions, and approvals when roles, personnel, or requirements change.

6. Autonomous Actions, Approvals, and Your Responsibility

The Service is an autonomous agent. You acknowledge and agree to the following.

  • Levels of autonomy. The Service classifies actions by risk. Lower-risk actions (such as read-only operations, research, drafting, and messaging) may execute automatically. Higher-risk actions — including those that delete data, modify external systems, send communications outside your workspace, or spend funds — pause for explicit human approval before execution, except where you have pre-authorized them.
  • Approvals. Where approval is required, it is requested in your workspace. Approval by a user with access to the request constitutes authorization to proceed. You are responsible for ensuring that only appropriate personnel can view and approve requests, including by maintaining suitable channel, thread, and access controls.
  • Pre-authorization and automation. If you enable auto-approval, recurring tasks, shared-integration permissions, “don’t ask again” overrides, or similar settings, you authorize the Service to execute the covered actions without per-action human review.
  • No guaranteed human review. You understand that autonomous and pre-authorized actions, and scheduled or triggered tasks, may execute without real-time human review.
  • You own the outcome. You are solely responsible for the consequences of any action the Service performs that you approved or pre-authorized, including its effect on connected platforms, third parties, and your own systems and data. You are responsible for reviewing outputs and for all business decisions based on them.

7. Acceptable Use

You agree not to use the Service to, and not to permit anyone to:

  • Violate any applicable law or regulation, or facilitate unlawful or fraudulent activity.
  • Infringe or misappropriate the intellectual property, privacy, publicity, confidentiality, or other rights of any person or entity.
  • Violate the terms of Slack, Microsoft Teams, or any other connected platform, including by automated access, scraping, or data extraction that those platforms prohibit.
  • Distribute malware, harmful code, phishing content, spam, or deceptive impersonations.
  • Generate or distribute content that is illegal, defamatory, harassing, obscene, hateful, or that promotes violence.
  • Attempt to gain unauthorized access to, interfere with, disrupt, overload, or degrade the Service or any connected system, or circumvent usage limits, approval mechanisms, or security features.
  • Reverse engineer, decompile, or disassemble any part of the Service, except to the extent this restriction is prohibited by applicable law.
  • Use the Service in violation of export-control, sanctions, or trade laws, or by or for any person or entity restricted under such laws.
  • Use the Service for weapons development, unlawful surveillance, or in high-risk contexts where failure could reasonably lead to death, personal injury, or severe physical, environmental, or property damage.

We may investigate suspected violations and may suspend or terminate access, disable specific integrations or features, and cooperate with authorities where appropriate.

8. AI-Generated Output

The Service uses AI to generate responses, documents, reports, and actions. You acknowledge that:

  • AI output may be inaccurate, incomplete, misleading, or otherwise flawed; the AI may misunderstand context or make erroneous recommendations.
  • You are responsible for reviewing and verifying output before relying on or acting on it.
  • We do not warrant the accuracy, completeness, or reliability of AI-generated content, and it does not constitute legal, financial, tax, medical, or other professional advice.

9. Fees, Credits, and Billing

  • Plans and credits. The Service is provided on paid plans denominated in prepaid credits, the internal unit of usage. Current plans, prices, credit rates, and any free credits are set out on our pricing page or in your order, which forms part of these Terms.
  • Currency and taxes. Unless stated otherwise, all fees are in US dollars (USD) and are exclusive of VAT and any other taxes, which you are responsible for where they apply.
  • Payment. You authorize us and our payment processor, Stripe, to charge your payment method for all applicable fees and taxes. Subscription fees are billed in advance for the billing cycle you select.
  • Credit consumption and expiry. Credits are consumed as the Service performs work, including actions you approve or pre-authorize. Free and subscription credits may carry expiry dates as described on the pricing page; prepaid top-up credits do not expire while your subscription is active. We may round usage up to the nearest whole credit.
  • Auto-renewal and cancellation. Subscriptions renew automatically for successive periods unless cancelled before the end of the current period. Cancellation takes effect at the end of the current period, and you retain access until then. Cancelling does not entitle you to a refund of fees already paid or of unused or expired credits, and we do not pro-rate part-period usage.
  • Refunds. Except where required by mandatory law, all fees and all credits (whether free, subscription, or top-up, and whether used, unused, or expired) are non-refundable. We may, at our discretion, issue refunds or credit adjustments — for example, for duplicate or erroneous charges, or documented service failures.
  • Billing errors. If you believe you have been billed in error, contact us within 30 days of the charge and we will investigate in good faith.
  • Chargebacks. Initiating a chargeback without first contacting us may result in suspension of the Service pending resolution.
  • Non-payment. If a payment fails or your subscription lapses, we may suspend the Service, freeze credits, or limit functionality until payment is resolved.
  • Price changes. We may change prices or plans on at least 30 days’ notice (by email and/or message to your workspace administrators). Changes apply from your next renewal.
  • Consumer withdrawal (where applicable). The Service is intended for business use. If, exceptionally, you are a consumer under applicable law, you may have a statutory right to withdraw within 14 days. By purchasing and requesting that the Service begin immediately, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once the Service has been fully performed, and lose it proportionately as credits are consumed. Nothing here removes any non-waivable consumer right.

10. Intellectual Property

  • Our IP. The Service, including its software, design, and content, is owned by Agentic Labs, UAB or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during your subscription.
  • Restrictions. You may not copy, modify, distribute, or create derivative works of the Service, except as permitted by law or with our prior written consent.
  • Your content. You retain ownership of the data and content you provide and the outputs generated for you. You grant us a limited license to process them solely to provide and support the Service.
  • Feedback. If you give us feedback or suggestions, we may use them freely without obligation to you.

11. Data Protection and Privacy

  • Privacy Policy. Your use of the Service is governed by our Privacy Policy, incorporated by reference.
  • Roles. For personal data within your workspace and connected accounts, you act as the controller and we act as processor on your documented instructions.
  • Data Processing Agreement. Where required by applicable data-protection law, we will enter into a Data Processing Agreement (DPA) with you governing our processing of personal data on your behalf. Where a DPA is in place, it governs data-protection matters and prevails over these Terms to the extent of any conflict.
  • Sub-processors. We use third-party sub-processors to provide the Service. We will make a current list of sub-processors available on request and will inform you of material changes, so that you may object where you have the right to do so.
  • International transfers. Some sub-processors may process data outside the EEA. Where they do, transfers are protected by an adequacy decision or appropriate safeguards such as the EU Standard Contractual Clauses.
  • No model training. Your data is not used to train AI models, and we contractually require our AI providers not to use it to train their general models.
  • Data retention and deletion. You can exercise data-subject rights and request deletion as set out in the Privacy Policy. Uninstalling the application or disconnecting an integration stops new collection from that source. Previously stored data is deleted within 90 days following termination, account closure, or a validated deletion request.
  • Security. We maintain technical and organizational measures appropriate to the risk.

12. Third-Party Services

The Service relies on and integrates with third-party platforms, AI providers, and tools. Your use of those services is subject to their own terms, and we are not responsible for their availability, performance, or practices. Changes those providers make may affect the Service.

13. Service Availability

We aim for high availability but do not guarantee uninterrupted or error-free access. The Service may be unavailable due to maintenance, updates, third-party outages, or events beyond our control, and usage may be subject to rate limits and capacity controls. We are not liable for loss arising from such interruptions, subject to Section 15.

14. Changes to the Service and to These Terms

  • Service changes. We may modify, update, or discontinue the Service or any part of it.
  • Terms changes. We may revise these Terms. We will notify you of material changes by posting the updated Terms with a new “Last updated” date and, where appropriate, by email or workspace message. Continued use after changes take effect constitutes acceptance.

15. Disclaimers and Limitation of Liability

  • As-is. To the fullest extent permitted by applicable law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant any particular result from AI output or autonomous actions.
  • Excluded losses. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, business interruption, or reputational harm. In particular, and without limiting Section 6, we are not liable for actions the Service took on connected platforms that you approved or pre-authorized, or for business decisions made on the basis of its output.
  • Cap. To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the 12 months before the event giving rise to the claim.
  • Mandatory exceptions. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intentional or grossly negligent conduct, or for any other liability that is non-waivable under Lithuanian or EU law.

16. Indemnification

To the fullest extent permitted by law, you will indemnify, defend, and hold harmless Agentic Labs, UAB and its affiliates, officers, employees, and agents from and against any third-party claims, liabilities, damages, losses, and reasonable expenses (including reasonable legal fees) arising out of or relating to:

  • your use of the Service;
  • actions the Service executed on your behalf after your approval or under your pre-authorization or configuration settings;
  • your choice of integration sharing scope, permissions, automations, or approval policies;
  • your data or content, or any claim that it infringes third-party rights;
  • your violation of these Terms or any applicable law; or
  • your violation of any connected platform’s terms or of export-control or sanctions laws.

17. Suspension and Termination

  • By you. You may stop using the Service at any time by uninstalling the application and disconnecting integrations, or by cancelling your subscription. This stops future collection from those sources; previously stored data is handled as described in Section 11.
  • By us. We may suspend or terminate your access, with or without notice, if you breach these Terms, pose a security, legal, or business risk, fail to pay, or if we discontinue the Service. We may also limit or disable specific integrations or features where reasonably necessary for security, legal compliance, or risk mitigation.
  • Effect. On termination your right to use the Service ceases. Provisions that by their nature should survive — including Sections 6, 7, 10, 11, 15, 16, 18, and 19 — survive termination.

18. Governing Law and Jurisdiction

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the Republic of Lithuania, without regard to conflict-of-law rules. The courts of Lithuania have exclusive jurisdiction, save that where mandatory law gives you the right to bring proceedings in another forum, that right is unaffected. Before commencing proceedings, the parties will attempt in good faith to resolve the dispute informally for at least 30 days after written notice.

19. General

  • Entire agreement. These Terms, together with the Privacy Policy, any DPA, and any order or pricing page, are the entire agreement between you and us regarding the Service.
  • Severability. If any provision is held invalid or unenforceable, the rest remains in effect.
  • Waiver. Failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, reorganization, or sale of assets.
  • No agency. Nothing creates a partnership, joint venture, employment, or agency relationship between the parties.
  • Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control.
  • Notices. We may give notices by email or workspace message; you may contact us as below.

20. Contact

Agentic Labs, UAB
Company code: 307629422 · VAT: LT100020129713
Sodų g. 15-13, LT-01313 Vilnius, Lithuania
Email: support@superpal.ai